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Eurobell Training & Consultancy
Smolenskaya Square 3
Tel: +7 (495) 510 50 85
Fax: +7 (495) 937 82 90
Developing the talents of your team members is crucial. Coaching maximizes the impact of training and ensures learning transfer from classroom to operations. Whether it is increasing sales revenue, improving customer focus or managing customer complaints, our team of Russian and foreign consultants provides you with a wide range of coaching solutions.
Using proven observation tools and a unique approach, they have learned the techniques to identify areas of improvements for each employee. Then by using effective debrieng methods, they will help you improve employees’ attitudes and facilitate change for the benefit of your customers.
Depending on your business requirements, Eurobell Training & Consultancy offers a wide range of effective coaching solutions whether by telephone or face to face.
Our customer is a leading restaurant chain in Europe. The objectives were to improve Customer satisfaction and maximize sales with every customer who visits the restaurant. Management reports and observations showed poor suggestive selling skills. First our consultants worked with the management team, meeting with the Food & Beverage team and observed “live” service situations with Customers. Our post observation report showed areas of improvements in proactive sales, communication skills and customer service. We then developed training materials incorporating the brand values and service styles of our customer with the most effective pedagogy for F&B employees in order to facilitate change and bring results. All restaurant team members attended a one day dynamic sales training workshop with theoretical input and extensive role playing. Coaching session took place a week after in the restaurant during operations. At the beginning of the session, our consultant agreed with the Restaurant Manager which products to promote during the service and set sales objectives for the team. During the session, waiters were provided with valuable feedback and action plans to further develop their talents in customer orientation and upselling techniques. Results: After the training event, average checks showed an average 12% increase due to proactive selling. Employee and Customer satisfaction also increased by 10% as shown corporate surveys 3 months later.
Hospitality Guest Service
Hospitality Sales coaching
F&B Customer Service coaching
F&B Sales coaching
Retail Customer Service coaching
Retail Sales coaching